Mon – Fri 6:00 am to 5:00pm PST
Sat – Sun 6:00 am to 4:00 pm PST
You can call our US-based customer service at phone number: 800.955.1518
You can also utilize the Live Chat feature on our website by clicking the “Live Agent” button at the bottom of our website on desktop or the red button with a speech bubble graphic on mobile.
Our customer service hours are:
Mon-Fri 6 AM – 5 PM PST
Sat-Sun 6 AM – 4 PM PST
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Hartfelt subscribers are the first to find out when products come back in stock.
Plus, email and SMS subscribers receive exclusive sales and promotions, educational content, and product releases.
Click here to start getting emails and texts from the Hartfelt team.
You can also contact our customer service team at (800) 955-1518 or email us at [email protected] for more information on a particular product’s availability.
Every Hartfelt order is backed by our 90-Day Money-Back Guarantee. If you aren’t completely satisfied with any of our incredible formulas up to 90 days after purchase, fill out the return form here. Then send back the bags, bottles, or jars (even if they’re empty) for a full refund of your purchase price minus shipping. No questions, no hassle.
Be sure to retain your bags/bottles/jars, as they must be returned to receive a complete refund.
Please note your guarantee begins on the day your product is shipped from our fulfillment center and expires 90 days after the shipped date.
To initiate a return, please submit the online form here or contact our customer service team. You can reach them via email at [email protected] or call us at (800) 955-1518.
Our call center is open Mon-Fri 6 AM-5PM PST and Sat-Sun 6 AM-4PM PST.
If you are within the money-back guarantee period, you will receive a return authorization number (“RA #”) and shipping instructions for your return. Your RA # and shipping instructions will be sent to you via email.
You will also be sent a form that you will need to print out and include in your return shipment. You must include your RA # on this form so we can process your refund. Any shipments that do not contain a return form or RA # will NOT be refunded and will be destroyed.
Please note you will be responsible for any shipping charges incurred when returning your product(s). Your purchase price refund will be processed once your returned product(s) has arrived at our shipping facility.
Once your order is returned to our warehouse and processed by our team, you can expect your refund within 3-5 business days. You will receive an email notification when the refund is processed.
All of our formulas are included in our industry-leading 90-day money-back guarantee.
Feel free to try any formula RISK-FREE for up to 90 days after your purchase, and if you aren’t completely satisfied, contact us to start a return, and then send back the bags, bottles, or jars (even if they’re empty) for a full refund of your purchase price minus shipping.
Please note your guarantee goes into effect on the day your product is shipped from our fulfillment center and expires 90 days after the shipped date.
Hartfelt does not cover the cost of return shipping. You will be responsible for any shipping charges incurred when returning your product(s).
Here at Hartfelt, we’re extremely proud of the quality of our formulas. That’s why everything you order comes backed by our 90-Day Money-Back Guarantee.
If you or your pet aren’t completely satisfied for any reason, no sweat. You can send back your order within 90 days of purchasing for a full refund of your purchase price (minus the cost of shipping). Refunds can be expected within 3 – 5 business days from the time they’re issued.
Our Customer Service team is standing by to help you. Reach us by email at [email protected] or call us directly at (800) 955-1518.
For more information, please visit our Terms & Conditions.
*All pets are unique. Results can and will vary. Some reviewers may have received compensation, such as free products or discounts, in exchange for their honest opinions.
*Customer reviews are for informational purposes only and are not a substitute for veterinary care. They reflect individual experiences and are not guaranteed or medically substantiated. All individuals are unique. Your results can and will vary.
We've revised our Privacy Policy pursuant to GDPR.
Please take a moment to review.
